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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jeremy Seipel

Jeremy Seipel

August 20, 2026

5  out of  5
rating by Jeremy Seipel
"Updated - Aug 20 2026.
I have been with Shane Deckle State Farm since back around 2011, and I wouldn't go anywhere else. Even though I don't live in Athens anymore, they are totally worth keeping.

Over the years I have had to work with them a few times due to faults from other drivers, and they have always taken great care of me. They have also called out things that my policy is missing and could benefit from, without having to spend much extra. Today they made adding a new vehicle completely seamless and answered all my questions without any hassle.

Misty is always looking out for me, making sure I get the best rates and solid advice on coverages for cars, motorcycles, and the house.

Tucker is the agent i worked with today and he really knew his stuff. Highly recommend getting some of his time.

If you need an agency that actually has your back, definitely reach out to them."
We responded:
"Jeremy, thank you so much for entrusting us with your insurance needs and giving us the opportunity to help. We greatly appreciate you as a client and value your business!"
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Mary Elizabeth Williams

August 19, 2026

5  out of  5
rating by Mary Elizabeth Williams
"Misty and Camille are always so helpful. They quickly respond to emails and have answers to my questions. I would highly recommend Shane Dekle and his team."
We responded:
"Thank you, Mary Elizabeth Williams! I'm happy to hear that Misty and Camille have been so helpful and responsive to your needs. We appreciate your recommendation and are glad to have you as part of our office family. Feel free to reach out if you need anything else!"
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Jeff Goude

August 14, 2026

5  out of  5
rating by Jeff Goude
"I wanted to share my recent experience with State Farm after having to file an insurance claim, from someone hitting my car in the parking lot.

I spoke with Camille, she filed a claim on my behalf. In less than 30 minutes. I had a text from both enterprise rental car company and the autobody shop that I would be using. They allowed me to call them directly. I will pay my Deductible directly to the auto body company. Camille was absolutely amazing! It was one of the most smooth, efficient experiences I’ve ever had with a business! So thankful for their kindness and expertise!"
We responded:
"Thank you so much for the thoughtful review, Jeff. I'm really happy to hear that Camille was able to assist you so efficiently with your claim. It's great to know that the process was smooth and that you felt supported throughout. We appreciate your kind words and are here if you need anything else!"
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Tim Johnson

August 6, 2026

5  out of  5
rating by Tim Johnson
"The team at Shane's office is great. Only issue I have is that I have been waiting for approval for a windshield replacement for 14 days. I know it is out of their hands. This is a corporate issue. However, it should not take over 2 weeks to get a new windsheild. Shane's team did all they could and as of 8/5/2026 my windshield is replaced. The team walked me through the whole process calling and making sure all went well. I really appreciate Shane's office and the follow up. 5 stars"
We responded:
"Hi Tim! Thank you for your review and for recognizing our team. We truly understand how frustrating it is to wait on a windshield replacement, especially when you’re hoping to get everything wrapped up quickly. Most windshield claims do not take long to be settled. If you reach out to our office, we would be happy to try to explain why this one has taken a longer than normal. We appreciate your business."
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errick bryant

August 5, 2026

5  out of  5
rating by errick bryant
"Hello My name is Errick Bryant a present customer/client with Shane Dekle State Farm Insurance.I sincerely am so grateful that I am associated with this awesomely amazing company. They genuinely appreciate there clients in such a concerned & caring way all the time.If you have issues or need to speak to someone they are always their to listen!! Thanks so much for all you do for your customers!"
We responded:
"Hi Errick! Thank you for taking the time to leave us such a thoughtful review! I'm really happy to hear that you feel appreciated and cared for by our team. We strive to be there for our customers whenever they need us. We appreciate your support!"
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Ramila Chaudhary

August 4, 2026

5  out of  5
rating by Ramila Chaudhary
"State Farm is always so helpful with any services needed. I can always rely on them. Great customer service as well."
We responded:
"Thank you, Ramila! I'm happy to hear that you find our services helpful and reliable. Providing great customer service is something we strive for every day. Happy to help in any way we can! "
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Tena Hines

August 4, 2026

5  out of  5
rating by Tena Hines
"EACH TIME I CALL WITH A QUESTION &/OR TO MAKE A PAYMENT, THE STAFF ALWAYS ARE COURTEOUS & FRIENDLY. MOST GRATEFUL FOR THEIR EAGERNESS TO HELP. APPRECIATE ALL THE HARD WORK & EFFORT PUT FORTH ON BEHALF OF MR. DEKLE & HIS STAFF. THE PATIENCE & PROFESSIONALISM EXHIBITED IS VERY EXCEPTIONAL. 🤗 KEEP UP THE GOOD JOB!!! - A VERY SATISFIED CUSTOMER"
We responded:
"Thank you, Celestine, for your wonderful review! I'm really happy to hear that our team has been courteous and friendly each time you call. We truly appreciate your kind words about our hard work and professionalism. We're here to help, so feel free to reach out if you need anything else!"
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Suzi White

July 27, 2026

5  out of  5
rating by Suzi White
"They are always so friendly and helpful."
We responded:
"Thank you, Suzi! I'm happy to hear that you find our team friendly and helpful. We strive to make every interaction a positive one. Let us know if we can help with anything else!"
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Amy Wheeler-Sullivan

July 17, 2026

5  out of  5
rating by Amy Wheeler-Sullivan
"I have been extremely satisfied with the prompt, personalized, and cheerful communication I have received from this office, especially from Misty Scarborough. Several times I have had "dumb" questions but am never made to feel like I am interrupting or being a burden. I like that when I have a weird situation that doesn't exactly fit the textbook explanation, Misty has offered to document her response so that there is no question in the future. It is rare to receive this level of support and care."
We responded:
"Hey Amy, we strive to be a business that genuinely cares and delivers a personalized and remarkable experience to all of our customers. It's so nice to know our efforts affected you positively and they are appreciated. Thank you so much for your business! "
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Tara Clark

July 15, 2026

5  out of  5
rating by Tara Clark
"Great customer service and awesome, affordable quotes."
We responded:
"Hi Tara! We are thrilled to hear you had a great experience with our agency. Thank you so much for your business! "
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Alma Arias

July 7, 2026

5  out of  5
rating by Alma Arias
"Thank you Tharsis your excellent services"
We responded:
"Thank you, Alma! I'm glad to hear that Tharsis provided you with excellent service. We appreciate your feedback and are here if you need anything else!"
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Shirley Lasseter

July 6, 2026

5  out of  5
rating by Shirley Lasseter
"Everyone in this office is so helpful and filled with personality which when I am buying car insurance I need humor and a great price. They have both!! I did business with Tucker and Camille! Excellent representatives of State Farm, AND I got a super good rate!!! Thanks to all!"
We responded:
"Hey Shirley! Thanks so much for the thoughtful review. We will be sure to pass along your kind words to Tucker and Camille! "
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orlando gonzalez

June 25, 2026

5  out of  5
rating by orlando gonzalez
"I habe always been with state farm and they have done a wondenfull job amd with mr Shane and his team they always seem to get the job done correctly"
We responded:
"Thank you, Orlando! I'm happy to hear that you've had such a positive experience with our team. We strive to get things right for our customers. Give us a call if you ever need any help! "
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Jamela Mccrow

June 18, 2026

5  out of  5
rating by Jamela Mccrow
"Did great on saving me money thank you so much"
We responded:
"Jamela, thank you for taking the time to leave us a review! I'm happy to hear that we could help you save money. Let us know if we can help with anything else!"
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Lori

June 17, 2026

5  out of  5
rating by Lori
"Tharsis was extremely helpful. Tharsis was
Knowledgeable and thorough when talking to me about StateFarm ins , the company’s long standing history in Athens and surrounding area and we have heard about this agency’s great reputation. We are new to the area and referred by a dependable resource. I recommend you give them a call."
We responded:
"Thanks Lori! I'm glad to hear that Tharsis was able to provide you with helpful and thorough information about our services. We're here to help if you need anything else!"
Profile photo of Sidney Waters

Sidney Waters

June 9, 2026

5  out of  5
rating by Sidney Waters
"Had a very expensive repair under the hood of my car from a rodent chewing through several things. Shane Dekle State Farm came through covering it under my comprehensive car insurance. Been with State Farm for 60 years. Always reliable, professional, and caring. State Farm is always there!"
We responded:
"Hi Sidney! Thank you for the wonderful review! We are thrilled to hear State Farm was able to step in and help cover the repairs to your car.

It means a lot to hear that you’ve been with State Farm for 60 years—we truly value your trust and your business! Thanks again for sharing your experience!"
Profile photo of JORGE GOMEZ

JORGE GOMEZ

June 5, 2026

5  out of  5
rating by JORGE GOMEZ
"I believe it’s not just about getting discounts, but about receiving guidance and support; Tharsis Dinzey’s work was excellent, and I recommend working with them."
We responded:
"Thank you, Jorge! I'm glad to hear that Tharsis provided you with the guidance and support you were looking for. We appreciate your recommendation and are here to help with any of your insurance needs. Feel free to reach out if you need anything else!"
Profile photo of Elba Lopez

Elba Lopez

June 3, 2026

5  out of  5
rating by Elba Lopez
"Muy buen servicio buena atención al cliente"
We responded:
"¡Gracias por tu reseña, Elba! Nos enorgullece satisfacer las necesidades de nuestros clientes y esperamos seguir haciéndolo contigo. Para cualquier cosa que necesites, estamos a solo una llamada de distancia."
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Betsy Garrido

May 25, 2026

5  out of  5
rating by Betsy Garrido
"Shane, Camille and Tucker helped me all the time. They always called me and doble check I have a good service"
We responded:
"Hi Betsy, Thank you so much for your review! We’re really glad to hear that Shane, Camille, and Tucker were able to help you throughout the process and that they consistently checked in to make sure you had great service. We truly appreciate your support and your business!
Thanks again!
Shane Dekle State Farm Agency"
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Chris Sanchez

May 13, 2026

5  out of  5
rating by Chris Sanchez
"They are really helpful and quick to service."
We responded:
"Thank you, Chris! We're glad that you found our team helpful and efficient. We always strive to provide prompt service. If you ever need anything else, feel free to reach out!"
Profile photo of Hilary Stiff

Hilary Stiff

May 4, 2026

5  out of  5
rating by Hilary Stiff
"Agents are always personable and helpful. I feel well taken care of when I contact them for assistance."
We responded:
"Thank you, Hilary! I'm happy to know that our team has been helpful. It's great to hear you feel well taken care of when reaching out for assistance. We’re here whenever you need us!"
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Beverly Morton

April 30, 2026

5  out of  5
rating by Beverly Morton
"Excellent service! Tharsis Dinzey is well-versed in the business of insurance. He helped us save $500 per month. I highly recommend State Farm!"
We responded:
"Hi Beverly! Thank you so much for your business and your kind words! We're thrilled to hear that Tharsis provided excellent service and helped you save $500 per month. Your recommendation means a lot to us at Shane Dekle State Farm Agency. "
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Andrea Livingston

April 23, 2026

5  out of  5
rating by Andrea Livingston
"Tharsis was great!"
We responded:
"Andrea, thank you for your feedback! I'm happy to hear that Tharsis provided you with a great experience. Let us know if there's anything else we can assist you with!"
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Brunel Hyppolite

April 22, 2026

5  out of  5
rating by Brunel Hyppolite
"An agent from State Farm insurance contacted me by texts and phone calls as I was looking for home and auto insurance online a few weeks ago. I had a great experience when I spoke to the agent on the phone. The type was patient, courteous and demonstrated good customer service skill. He took time to check all possible quotes according to what I felt I can afford, made the best possible suggestions and advices. I feel that I was offered a very good and affordable coverage for both, my home and my car.
I had auto insurance with State Farm before (2019 to 2023). I ended the insurance because I wanted to add the car to my home insurance. I returned to this company because I feel the service was always great, and the agents provide exceptionnel service.
I would gladly recommend State Farm to anyone who is looking for Insurance coverage."
We responded:
"Hi, Brunel! Thanks so much for the thoughtful review. We're happy to have earned your business and to have gotten you better coverage on your home and auto. We look forward to continuing to work with you! "
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Jamie Sutton

April 20, 2026

5  out of  5
rating by Jamie Sutton
"Misty was an absolute pleasure to work with! I know I sent her 500 emails with every question possible, and she answered each and every one quickly and professionally. I was paying 3 different insurance companies and Misty got us rolled into one with State Farm. I can't recommend this Insurance Agency enough!"
We responded:
"Hi Jamie! Thanks for sharing your experience with Misty and our office. It makes our day when we hear positive feedback. Thank you for your business! "